Planner

We’re on a mission to accelerate the energy transition with sustainable home energy for all and it’s our goal to help 3 million households transition by 2030. That is why we're seeking a highly motivated and ambitious person that’s not afraid to make their hands dirty and make a real dent in the climate change challenge that we are already facing. Are you ready to rise to the challenge?

As a Planner, you will have an essential coordinating role in the company. Joining the Planning & Logistics team, your main job will be to make sure all installations are scheduled quickly and smoothly. You will be responsible for matching our customers' preferences with our installers' availability to assign the perfect installation time slot. You will coordinate a fast-growing team of 40 installers which will soon expand to 100+ in just a few months.

What you will do:

• Efficiently schedule home visits, installation time slots, and electricity works, ensuring optimal convenience and satisfaction for both customers and service teams.

• Align installer and technician availability with customer preferences and project requirements to ensure smooth execution of services across multiple regions.

• Proactively manage and reschedule services as needed due to changing circumstances or customer requests, minimizing disruption and maintaining high service standards.

• Handle planning requests and adjustments received from various channels including direct customer interactions, customer support teams, and technical advisors.

• Prioritize and schedule urgent customer service tasks, addressing critical needs with promptness and precision.

• Together with the team brainstorm ideas on how to improve our planning processes and software or make changes yourself.

• Do whatever is needed to make our customers happy and turn Quatt into a huge success!
  

• You want to make a positive impact on the world and fight climate change.You have 2+ years of work experience in a relevant role .

• Hands-on approach and a proactive drive to provide support when needed.

• You are fluent in Dutch and English.

• You have excellent organizational abilities and a high level of efficiency, ensuring seamless and effective planning processes.

• You are a practical and adaptable person who can become an independent Planner in just a few weeks.

• You have an affinity with digital systems (CRM/Planning software/Google suite).

• You are flexible, a problem solver and you can handle last-minute requests.

• You are a team player who can collaborate effectively and communicate well with others.

• You are not afraid of picking up the phone to call our customers or installers.

• You are full of energy, eager, and capable to learn and grow.

Why Quatt:

• An opportunity to be a part of a fast-growing, ambitious scaleup on the mission to fight climate change.

• Personal development, freedom, and career growth opportunities.

• An open organizational culture, where you can hang out and discuss ideas with everyone, from installer to founder.

• Flexibility to work at the office and from home (after the initial training) and possibility to work abroad one month per year, based on good performance.

• Everything you need to get your job done like a laptop, workstation, and tools.

• 25 days of holidays.

• Travel allowance.

About Quatt

Quatt is an ambitious scaleup that was founded in 2021 by two entrepreneurs and brothers from the Netherlands. Our goal is to accelerate the transition to sustainable heating in the Netherlands and abroad. Our first product is a smart, hybrid heat pump for the Dutch market.

The Dutch government is strongly incentivizing 8 million homeowners to get rid of natural gas and start heating sustainably within the next few decades. Unfortunately, the current pace of heat pump installations is far too low. Therefore, Quatt is improving the overall customer experience, adding smart control software, simplifying the installation job and, last but not least, greatly enhancing the aesthetics. By doing so, we want to increase adoption by an order of magnitude.

We are developing a highly advanced control system based on several AI technologies, like Machine learning and Deep learning. This system enables us to operate our heat pumps, in conjunction with already installed natural gas heaters, in the most cost- or energy-efficient way, at any given day. We estimate this can reduce heating costs by about 20%. By combining this with D2C sales & installation, Quatt is aiming to reach a payback time of 3-4 years; and thus a very quick uplift in sales.

For recruitment agencies:

Thank you for expressing your interest. Please know that we do not collaborate with recruitment agencies. Our internal recruitment team is solely responsible for identifying and selecting candidates for our roles. While we appreciate your enthusiasm to contribute as an intermediary, our current recruitment process does not involve external agencies, and we do not engage with them.