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Operations Improvement Specialist

Hybrid
  • Amsterdam, Noord-Holland, Netherlands
Customer Operations

Job description

We’re on a mission to accelerate the energy transition with sustainable home energy for all and it’s our goal to help 3 million households transition by 2030. That is why we're seeking a highly motivated and ambitious person that’s not afraid to make her or his hands dirty and make a real dent in the climate change challenge that we are already facing. Are you ready to rise to the challenge?


As an Operations Improvement Specialist, you will play a crucial role in improving our operational efficiency and success. In this role, you will continuously improve our safety, quality, delivery performance and cost competitiveness. Your focus will be on Installations, Planning & Logistics, Service and Customer Support.


What you will do:

  • Monitor operational performance of installations and service

  • Identify areas of operational improvement by performing, data analysis, on-site visits, external research

  • Make and monitor dashboards and analyze data from multiple IT systems

  • Pilot potential improvements, learn fast and roll-out the successes. Make sure the improvements are implemented in our standard processes

  • You have an affinity with a technical product. You don’t have to be a heat pump or an installation expert, but you grasp the fundamental concepts. For instance, you understand that a customer requires an additional electrical circuit for a Quatt Hybrid Duo, which draws 16A of electrical current.

  • Do whatever is needed to make our customers happy and turn Quatt into a huge success!

Job requirements

  • You have the ability to work independently and manage multiple projects simultaneously, demonstrating strong self-starting and project management skills.

  • You have 5+ years of experience in operations management, process improvement or a related field, preferably within a dynamic and fast-paced environment.

  • You have strong analytical, problem-solving skills and data analysis skills

  • You are not afraid to fix issues and make improvements yourself, whether it means calling partners, diving into a software tool or doing a making a spreadsheet

  • You possess strong interpersonal and communication skills, enabling effective collaboration with diverse stakeholders.

  • You are full of energy, eager, and capable to learn and grow.

  • You are proficient in English and Dutch speaking is highly preferred.

Why Quatt:

  • An opportunity to be a part of a fast-growing, ambitious scaleup on the mission to fight climate change.

  • Personal development, freedom, and career growth opportunities.

  • An open organizational culture, where you can hang out and discuss ideas with everyone, from installer to founder.

  • Flexibility to work at the office and from home (after the initial training) and possibility to work abroad one month per year, based on good performance.

  • Everything you need to get your job done like a laptop, workstation, and tools.

  • 25 days of holidays.

  • Travel allowance.

About Quatt

Quatt is an ambitious scaleup that was founded in 2021 by two entrepreneurs and brothers from the Netherlands. Our goal is to accelerate the transition to sustainable heating in the Netherlands and abroad. Our first product is a smart, hybrid heat pump for the Dutch market.


The Dutch government is strongly incentivizing 8 million homeowners to get rid of natural gas and start heating sustainably within the next few decades. Unfortunately, the current pace of heat pump installations is far too low. Therefore, Quatt is improving the overall customer experience, adding smart control software, simplifying the installation job and, last but not least, greatly enhancing the aesthetics. By doing so, we want to increase adoption by an order of magnitude.


We are developing a highly advanced control system based on several AI technologies, like Machine learning and Deep learning. This system enables us to operate our heat pumps, in conjunction with already installed natural gas heaters, in the most cost- or energy-efficient way, at any given day. We estimate this can reduce heating costs by about 20%. By combining this with D2C sales & installation, Quatt is aiming to reach a payback time of 3-4 years; and thus a very quick uplift in sales.


For recruitment agencies:

Thank you for expressing your interest. Please know that we do not collaborate with recruitment agencies. Our internal recruitment team is solely responsible for identifying and selecting candidates for our roles. While we appreciate your enthusiasm to contribute as an intermediary, our current recruitment process does not involve external agencies, and we do not engage with them.

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