Head of Quality, Reliability, and Support

We’re on a mission to accelerate the energy transition with sustainable home energy for all, and it’s our goal to help 3 million households transition by 2030. That is why we're seeking a highly motivated and ambitious person who isn't afraid to get their hands dirty and make a real dent in the climate change challenge that we are already facing. Are you ready to rise to the challenge?

As the Head of QRES (Quality, Reliability, and Support), you will support our mission to revolutionize sustainable home energy solutions, driving us closer to our ambitious goals and building the most reliable home heating solutions in the market. Your team will be responsible for monitoring our current product performance, improving the quality and reliability, and ensuring the optimization of our products.

What you’ll do:

• Lead and mentor the Quality, Reliability, and Support (QRES) team, enhancing a culture of innovation and excellence to drive continuous improvement.

• You will build and lead a multi-disciplinary team comprising product quality and reliability engineers, DevOps engineers, as well as mechanical, and firmware engineers.

• Be accountable for developing and implementing strategies to enhance the reliability of both software and hardware components of our product.

• Introduce and develop a data-centric strategy for proactive monitoring and ultimately preventive maintenance, ensuring minimal downtime.

• Guide your team to develop tools to enhance proactive monitoring and diagnosing of our fleet.

• Oversee the reliability of hardware components, working closely with internal stakeholders and suppliers to ensure the highest quality for our products.

• Develop processes to improve the efficiency of resolving hardware-related issues at both supplier and field levels, with a customer-centric approach.

• Collaborate with cross-functional teams, including product development, customer support, and the management team, to ensure alignment of quality and reliability objectives with organizational goals.

• Define key performance indicators (KPIs) and metrics to assess the effectiveness of quality and reliability initiatives, providing regular reporting and updates to stakeholders.

• Ensure clear and transparent communication with internal teams, sharing insights from field issues and collaborating on improvement initiatives.

• Bachelor's or Master's degree in engineering.

• Over 10 years of experience in a high-paced product development environment.

• Minimum of 3 years' experience in a comparable leadership position, demonstrating a track record of driving organizational growth in a high-paced environment.

• Strong understanding of product quality and reliability.

• Experience in software and hardware development processes with a focus on proactive monitoring and preventive maintenance.

• Exceptional English communication skills and a pragmatic decision-making ability, essential for inspiring and leading cross-functional teams.

Why Quatt:

• An opportunity to be a part of a fast-growing, ambitious scaleup on the mission to fight climate change.

• Personal development, freedom, and career growth opportunities.

• An open organizational culture, where you can hang out and discuss ideas with everyone, from installer to founder.

• Flexibility to work at the office and from home (after the initial training) and possibility to work abroad one month per year, based on good performance.

• Everything you need to get your job done like a laptop, workstation, and tools.

• 25 days of holidays.

• Travel allowance.

About Quatt

Quatt is an ambitious scaleup that was founded in 2021 by two entrepreneurs and brothers from the Netherlands. Our goal is to accelerate the transition to sustainable heating in the Netherlands and abroad. Our first product is a smart, hybrid heat pump for the Dutch market.

The Dutch government is strongly incentivizing 8 million homeowners to get rid of natural gas and start heating sustainably within the next few decades. Unfortunately, the current pace of heat pump installations is far too low. Therefore, Quatt is improving the overall customer experience, adding smart control software, simplifying the installation job and, last but not least, greatly enhancing the aesthetics. By doing so, we want to increase adoption by an order of magnitude.

We are developing a highly advanced control system based on several AI technologies, like Machine learning and Deep learning. This system enables us to operate our heat pumps, in conjunction with already installed natural gas heaters, in the most cost- or energy-efficient way, at any given day. We estimate this can reduce heating costs by about 20%. By combining this with D2C sales & installation, Quatt is aiming to reach a payback time of 3-4 years; and thus a very quick uplift in sales.

For recruitment agencies:

Thank you for expressing your interest. Please know that we do not collaborate with recruitment agencies. Our internal recruitment team is solely responsible for identifying and selecting candidates for our roles. While we appreciate your enthusiasm to contribute as an intermediary, our current recruitment process does not involve external agencies, and we do not engage with them.