Field Service Engineer

We’re on a mission to accelerate the energy transition with sustainable home energy for all and it’s our goal to help 3 million households transition by 2030. That is why we're seeking a highly motivated and ambitious person that’s not afraid to make their hands dirty and make a real dent in the climate change challenge that we are already facing. Are you ready to rise to the challenge?

As a Field Service Engineer, you will be instrumental in ensuring the seamless operation of our innovative home energy solutions in the field. Your expertise will be crucial in swiftly resolving complex issues, guaranteeing uninterrupted service for our customers.

What you will do:

• Act as a bridge between the Product and Operations departments, ensuring prompt issue resolution with a primary focus on customer satisfaction

• Perform remote diagnostics and system debugging using data logged by internal systems.

• Act as the third tier of support for field issues, efficiently troubleshooting complex technical problems to minimize system downtime.

• Identify trends and patterns in field failures, providing valuable feedback to the development team for future designs.

• Collaborate with the development department to investigate new issues and implement effective countermeasures.

• Design and implement Standard Operation Procedures (SOPs) for the installation, commissioning, and servicing of house-heating systems.

• Assist in root cause analysis of field issues.

• Contribute to the development of preventive maintenance strategies.

• Provide technical training and guidance to internal teams.

• Occasionally travel to customer sites for onsite root cause analysis.

• Develop processes and documentation for standard service actions.

• Bachelor's degree in engineering or the equivalent experience and evidence of exceptional ability.

• Minimum of 3 years of experience as a development-, diagnostics-, or field support engineer. Experience in the HVAC industry is considered a big plus.

• Hands-on approach and a proactive drive to provide support when needed.

• Proficiency in analytical problem-solving, coupled with hands-on experience utilizing hardware, software, and diagnostics tools, alongside a strong understanding of protocols like ModBus

• Ability to work independently with strong organizational and documentation skills.

• Capacity to manage multiple activities and challenges simultaneously.

• Strong communication skills in English for effective collaboration with engineers, customer support teams, and installers. Proficiency in additional European languages is a plus

• Experience with environmental and safety requirements is advantageous.

Why Quatt:

• An opportunity to be a part of a fast-growing, ambitious scaleup on the mission to fight climate change.

• Personal development, freedom, and career growth opportunities.

• An open organizational culture, where you can hang out and discuss ideas with everyone, from installer to founder.

• Flexibility to work at the office and from home (after the initial training) and possibility to work abroad one month per year, based on good performance.

• Everything you need to get your job done like a laptop, workstation, and tools.

• 25 days of holidays.

• Travel allowance.

About Quatt

Quatt is an ambitious scaleup that was founded in 2021 by two entrepreneurs and brothers from the Netherlands. Our goal is to accelerate the transition to sustainable heating in the Netherlands and abroad. Our first product is a smart, hybrid heat pump for the Dutch market.

The Dutch government is strongly incentivizing 8 million homeowners to get rid of natural gas and start heating sustainably within the next few decades. Unfortunately, the current pace of heat pump installations is far too low. Therefore, Quatt is improving the overall customer experience, adding smart control software, simplifying the installation job and, last but not least, greatly enhancing the aesthetics. By doing so, we want to increase adoption by an order of magnitude.

We are developing a highly advanced control system based on several AI technologies, like Machine learning and Deep learning. This system enables us to operate our heat pumps, in conjunction with already installed natural gas heaters, in the most cost- or energy-efficient way, at any given day. We estimate this can reduce heating costs by about 20%. By combining this with D2C sales & installation, Quatt is aiming to reach a payback time of 3-4 years; and thus a very quick uplift in sales.

For recruitment agencies:

Thank you for expressing your interest. Please know that we do not collaborate with recruitment agencies. Our internal recruitment team is solely responsible for identifying and selecting candidates for our roles. While we appreciate your enthusiasm to contribute as an intermediary, our current recruitment process does not involve external agencies, and we do not engage with them.